Return and Refund Policy

Returns

We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 30 days of receiving your item.

To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed back to your original payment method as soon as possible.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us immediately with photos. We will arrange a replacement or full refund at no additional cost.

Non-Returnable Items

We do not accept returns for:

• Items that have been used or damaged after delivery
• Items returned outside the return window

How to Start a Return

To initiate a return, please contact us at:
support@cruzecomfort.com

Include your order number and reason for return.